Bridgewater Flooring —

Warranty & Protection Plan


Our Promise to You


At Bridgewater Flooring, every installation reflects craftsmanship, precision, and long-term performance. We proudly stand behind our work with the Bridgewater Guarantee — a 12-Month Workmanship Warranty covering installation-related defects.


In addition, every product we install is backed by its own manufacturer warranty, which typically ranges from 10 years to lifetime for residential use (terms vary by product and application).


Together, these protections ensure your investment is covered from how it was installed to how it performs.


What’s Covered (and Not Covered)



12-Month Workmanship Warranty



Bridgewater Flooring provides a 12-month workmanship warranty from the date of installation completion.


This warranty covers installation-related defects for flooring, tile, and shower projects that are determined to be the direct result of improper installation.



Covered Under Workmanship Warranty:


• Uneven surfaces caused by improper subfloor or substrate preparation

• Gaps, buckling, lifting, or cracking resulting from improper installation techniques

• Grout, caulk, or waterproofing failures caused by workmanship defects

• Adhesive failure due to installer error

• Any other issue directly resulting from installation error or substandard workmanship


If a covered workmanship defect is confirmed, Bridgewater Flooring will, at its sole discretion:


• Repair the affected area, or

• Replace the affected portion of the installation


Bridgewater Flooring reserves the right to attempt repair prior to replacement.


Repairs performed under this warranty do not extend or reset the original warranty term.


Coverage is limited strictly to the original scope of work performed.




What Is Not Covered:



While we stand firmly behind the quality of our work, certain conditions fall outside the scope of this workmanship warranty.


This includes, but is not limited to:


• Improper use, abuse, or neglect

• Failure to follow manufacturer-recommended care and maintenance procedures

• Normal wear and aging (scratches, fading, grout discoloration, minor settling)

• Moisture intrusion, plumbing leaks, appliance leaks, flooding, or water damage not caused by installation error

• Structural or foundation movement, slab cracking, or building settlement

• Pre-existing substrate, slab, or framing conditions

• Environmental conditions outside manufacturer specifications

• Damage caused by other contractors, movers, pets, or occupants

• Unauthorized alterations, refinishing, coating, or repairs performed by others

• Acts of God, storms, fire, pests, or unforeseen events beyond our control


Matching of color, dye lot, or finish outside the affected repair area is not guaranteed.





Manufacturer Warranty



Each flooring and tile product we install carries its own manufacturer warranty, which may include:


• Manufacturing defects

• Premature wear-through or finish failure

• Delamination or material failure

• Color fading or discoloration

• Stain or pet-related warranties (on select products)


Manufacturer warranties vary by product and application. Commercial installations may carry different warranty terms.


Bridgewater Flooring will assist in coordinating manufacturer claims when applicable; however, manufacturer warranty decisions are determined solely by the manufacturer.


Please refer to your product’s specific manufacturer warranty documentation for full coverage terms and conditions.


Duration of Coverage


The Bridgewater Guarantee provides 12 months of workmanship coverage from the date of installation completion.


Coverage applies only to:


• The original purchaser

• The original installation address

• The original scope of work performed


This warranty is non-transferable.





Maintaining Your Warranty


To preserve coverage and ensure long-term performance:


• Follow all manufacturer-recommended cleaning and maintenance procedures

• Use only approved cleaning products

• Maintain stable indoor humidity and temperature levels

• Do not alter, refinish, or coat flooring, tile, or grout without authorization

• Report concerns promptly upon discovery


Failure to properly maintain the installation may void coverage.



How to Make a Claim


If you experience a concern, please contact us as soon as possible.


Claims must be reported within thirty (30) days of discovery of the issue.


Contact:


📞 (901) 443-3373

📧 BridgewaterFlooring@yahoo.com


Please provide your invoice or contract showing installation details and address.


We will schedule an on-site inspection to evaluate the concern and determine coverage eligibility.


Limitations & Legal Notes


• Bridgewater Flooring’s responsibility is limited to repair or replacement of the affected area only.

• Under no circumstances shall Bridgewater Flooring be liable for incidental, indirect, or consequential damages, including but not limited to loss of use, personal property damage, business interruption, or temporary housing expenses.

• This warranty does not supersede, alter, or extend any manufacturer warranty.

• Bridgewater Flooring shall not be responsible for delays or failures caused by circumstances beyond its reasonable control.

• This warranty is governed by the laws of the State of Tennessee.

State and local consumer protection laws may provide additional rights that cannot be waived.



Extended Workmanship Protection Available



For clients seeking additional long-term peace of mind, Bridgewater Flooring offers:


• 3-Year Total Workmanship Coverage (from installation date)

• 5-Year Total Workmanship Coverage (from installation date)


Extended Workmanship Protection must be selected at the time of original contract and cannot be added after installation completion.


Ask your project consultant for details.