Bridgewater Flooring — Warranty & Protection Plan


Our Promise to You

At Bridgewater Flooring, every project we complete is more than an installation — it’s a reflection of craftsmanship, precision, and enduring beauty. We take pride in every detail, and we stand behind our work with The Bridgewater Guarantee — a 12-month workmanship warranty that ensures your floors, tile, and showers are built to perform beautifully and last gracefully.


Each product we install is also supported by its manufacturer warranty, typically ranging from 10 years to a lifetime, providing additional protection against material or performance defects.


Together, these layers of coverage form a simple promise: your investment is protected from every angle — how it was crafted  and how it was installed.

What’s Covered (and Not Covered)


The Bridgewater Guarantee

Our guarantee covers installation-related issues for flooring, tile, and shower projects, including:

  • Uneven surfaces caused by improper subfloor or substrate preparation
  • Loose or shifting boards, tiles, or materials due to installation error
  • Gaps, buckling, lifting, or cracking resulting from improper installation techniques
  • Grout, caulk, or waterproofing failures caused by workmanship defects
  • Any other issue directly resulting from installation error or substandard workmanship



Not Covered Under The Bridgewater Guarantee

While we stand firmly behind the quality of our work, certain conditions fall outside the scope of this guarantee. This includes, but is not limited to:

  • Improper use or neglect — damage caused by misuse, lack of maintenance, or failure to follow care guidelines
  • Expected aging and wear — normal changes over time such as scratches, fading, grout discoloration, finish dulling, or minor settling
  • Moisture or environmental damage — water exposure, leaks, or humidity-related issues not resulting from Bridgewater installation practices
  • Structural or foundation movement — cracking, separation, or shifting due to settling, substrate movement, or building structure changes
  • External or accidental causes — damage from impact, fire, flooding, storms, pests, or other external events beyond our control
  • Unauthorized alterations or repairs — work performed, modified, or tampered with by anyone other than Bridgewater Flooring or its approved representatives



Manufacturer Warranty

Each flooring and tile brand we carry provides its own manufacturer warranty, which may include:

  • Manufacturing defects (e.g., delamination, warping, or material failure)
  • Premature wear-through or finish failure
  • Color fading or discoloration
  • Stain or pet damage (for select products)


Please refer to your product’s specific manufacturer warranty documentation for full coverage terms and conditions.


Duration of Coverage


The Bridgewater Guarantee provides coverage for a period of 12 months for both residential and commercial installations.


All products are also protected by their manufacturer warranties, which typically range from 10 years to a lifetime for residential use and vary by product  for commercial applications.


Commercial installations, including offices, retail spaces, and rental properties, may have shorter warranty periods or additional restrictions as determined by each manufacturer.




Maintaining Your Warranty

To preserve your coverage and ensure lasting beauty:

  • Follow all manufacturer-recommended cleaning and maintenance procedures
  • Use only approved cleaning products — avoid harsh chemicals, bleach, or abrasives
  • Maintain stable indoor humidity and temperature levels
  • Do not alter, refinish, or coat the floor, tile, or grout without authorization
  • Report any concerns promptly — delays may affect coverage eligibility

Proper care not only protects your warranty but keeps your spaces elegant for years to come.

How to Make a Claim


Contact Us Promptly

If you experience a concern, please reach out as soon as possible so we can assess and resolve it quickly:


📞 (901) 443-3373
📧 BridgewaterFlooring@yahoo.com


Provide Proof of Purchase

Include your invoice or contract showing the product type and installation location.


Inspection & Evaluation

We’ll schedule an on-site visit to inspect the issue and determine if it falls under warranty coverage.


Resolution

If approved, Bridgewater Flooring will, at its sole discretion, repair or reinstall the affected area.
If the issue is determined to be a manufacturer defect, we’ll assist you through the manufacturer’s claim process and coordinate directly with the supplier as needed.

Limitations & Legal Notes

  • This warranty is non-transferable and applies exclusively to the original purchaser and the original installation address.
  • Bridgewater Flooring’s responsibility under this warranty is strictly limited to the repair or replacement of the affected area, as determined solely by Bridgewater Flooring.
  • Under no circumstances shall Bridgewater Flooring be held liable for incidental, indirect, or consequential damages, including but not limited to loss of use, personal property damage, business interruption, or temporary housing expenses.
  • This warranty does not supersede, alter, or extend any manufacturer’s warranty, which remains subject to its own terms and conditions.
  • Bridgewater Flooring shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including acts of nature or other unforeseen events.
  • This warranty is governed by the laws of the state in which the installation was performed.
  • State and local consumer protection laws may provide additional rights that cannot be waived or limited.



Our Commitment


Bridgewater Flooring represents more than premium craftsmanship — it represents trust, reliability, and longevity.


From first consultation to final installation and beyond, we are dedicated to providing peace of mind through superior quality and integrity.


Because true luxury isn’t just how it looks — it’s how it lasts.